News

Fewer complaints against advisers

Dispute resolution scheme Financial Services Complaints says it has received fewer complaints about financial advisers in the second half of last year than in the same time a year earlier, even as overall complaint numbers rose.


Hybrid human-AI client model the most effective for adviser success

Being a good mortgage adviser requires combining technical expertise in lending with exceptional customer service to build trust.

Mortgage lending reaches all-time high in big bank cash backs frenzy

As expected, billions of mortgage dollars washed around the major banks at the end of last year as homeowners chased the big cash backs on offer.

Competing with fintechs the way to go

Traditional mortgage advisory companies have been told to take the lead from fintechs in becoming more agile, innovative and aggressive.

Interest rates could be higher by the middle of this year

The ASB and ANZ have joined Westpac in thinking the Reserve Bank will be forced to raise the OCR this year instead of next.

From Programme to Practice: Making Transformation Part of Who We Are

In today’s fast-moving financial landscape, embracing transformation isn’t optional—it’s essential. For advisers, the benefits are clear: more time with clients, less time on admin, and smarter tools that support better conversations and outcomes.

Home owners back to favouring floating rates in big numbers

Despite cajoling from advisers and economists that the past couple of months have been the time to fix at low long-term rates – down to 4.75% for three years – home  owners have been ignoring that advice.

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