Team leader promoted to run claims at Asteron

Scott Jensen has been appointed to the role of executive manager claims and customer solutions for Asteron Life, after being promoted from his previous role of team manager Life Claims, Northern.

Asteron Life chief executive Grant Willis says, ‘I’m delighted to confirm Scott’s appointment to the role following a very successful period leading the function in an “acting” capacity. Scott has led the Claims and Customer Solutions teams since January when he took on the acting role, and has been a strong contributor in the Asteron Executive team in that time also."

"It’s great that we have such strong bench strength, capability and talent within Asteron Life."

Willis says Jensen brings a wealth of experience and technical capability to the role, having worked in financial services for more than 17 years with Suncorp, Zurich Financial Services, and spending his last five years with Asteron Life.

"I know our advisers and partners value Scott’s empathy, knowledge of our business as well as his depth of claims experience in the industry," Willis says.

Jensen says he will "continue to lead a team that is dedicated to delivering outstanding customer outcomes across our claims and service operations teams."

"Our focus as a team is on the customer and ensuring every interaction is responsive and built on trust. We are often dealing with customers at tough moments in their lives, and being there for them is what we are all about," Jensen says.