The key to being a commercial landlord

The disruptions have motivated companies in all sectors to take a good look at what they really need in a workplace, and what it will take to make employees want to return to the office.

Bayleys’ national director office leasing and advisory, Steve Rendall says amenity, location and security are the key factors businesses are looking for in their workspace.

“Companies have key characteristics they want to see in the office environment.

That means in metropolitan areas, particularly Auckland, tenants want to be near transport hubs like Britomart and the ferry terminals, says Rendall.

They also want amenity, with close proximity to bars, cafes, parks, gyms and, where possible, the waterfront, whether it’s the CBD, city fringe or suburban areas.

As often happens when there’s a dip in occupancy rates, there is a flight to quality, Rendall says. “The newer buildings with up-to-date facilities generally secure higher levels of demand. Then businesses will look at the proximity of those amenities that make the workplace somewhere employees actually want to leave their homes to be,” he says.

At the premium end of the Auckland market Rendall reports an increase in demand for smaller 150-200m2  high-quality spaces, with price points going up and short term leases of up to three years. These are essentially turn-key spaces where services are set up and ready to go.

In some parts of central Auckland, further away from the waterfront and into southern parts of the CBD, there is an added demand for security, with businesses wanting to know their staff are safe entering and exiting the building.

Rendall predicts buildings in some of those areas may become harder to lease or may look to reposition to a different use.

“There are things owners of secondary commercial properties can do to make their spaces more desirable for tenants, Rendall says.

“Price is the obvious one. Lower rentals can make secondary or sub optimal buildings more appealing to tenants, though there are limits as to how much you can use price as a lever, because it can affect valuations and most landlords have debt to service,” he says.

Another way to attract tenants is to have an attentive management team that is prepared to really look after tenants and meet their needs, he says.

“Be flexible in how you engage with tenants. If you’re an experienced landlord you’re much more likely to be able to handle repairs or alterations more cost-effectively and efficiently than the business owner.

“Being a landlord that can roll their sleeves up and get things done for a tenant builds trust and loyalty.”

Flexibility is key

What all this is adding up to is an increased demand for flexibility from commercial landlords, whether that is physical alterations to the building interior or to the terms and conditions of lease agreements.

Inside the buildings Rendall says tenants are looking for sophisticated open plan options that meet their changing needs.

“They want collaborative and communal spaces, like a kitchen or a lunchroom but also flexible meeting spaces and collaborative group-focused spaces. What appeals to tenants is office environments that help people to work the way they want to work,” he says.

In some sectors businesses are also looking for flexibility to expand, contract or even cancel space as projects come and go. A good example, says Rendall, is some of the alliances being set up around major infrastructure projects.

“Let’s take the Auckland Harbour Bridge and cycleway extension as a hypothetical example. A group came together, spent a lot of money on preparing a bid, then the project fell over so there was no longer a need for that alliance.

“For those types of organisations, the ability to take up flexible space on shorter-term contracts is really advantageous, because their future is less certain,” Rendall says.

Growth in other sectors such as corporate professional services and consulting is also driving a need for more short-term, flexible space.

In metropolitan areas particularly, this has seen the rise in popularity of co-working, flexible office spaces.

Lloyd Budd, Bayleys’ Auckland director commercial and industrial, says the demand for flexibility in lease agreements is not limited to office space.

“Any business that has just got a new contract, or lost a contract or even bought another business, is going to want flexibility in their lease agreements so they can find the right space as their business needs change.

“Businesses are going to increasingly prefer leasing to owning, because of the cost of capital and because they’ll want to focus on their core business.”

He adds that there’s been dissatisfaction among some businesses with their landlords through COVID, particularly from those who struggled to get rent relief, but most will still be leasing rather than buying.

“Some have expressed a desire for more control by owning their own building, but the reality is most of the businesses that make those noises won’t have the capital required to purchase,” Budd says.

In fact, the opposite scenario is playing out with some commercial operators looking free up capital by selling property and leasing it back.